We Value Our Customer Service

Refund/Return Policy, The Shop A Christmas Store guarantee: “If you’re not satisfied with any item or if it was damaged in shipping, please contact us within 30 days and arrangements will be made for pick-up and replacement of the item or a refund of the purchase price.

IMPORTANT: Incomplete or incorrect addresses may result in packages NOT delivered or returned. We do NOT refund shipping charges for these reasons.

Your financial information is safe. We go to great lengths to keep your financial information private and safe. All credit card transactions occur in a secure area OFF SITE to protect you from any loss, misuse or alteration of information collected. If that security were ever breached, it would cost you nothing — so you can buy online with confidence. In fact, we will NEVER know your credit card number; only the payment processor knows.

We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly difficult to decipher code, which is processed immediately.

Your transactions are secure. When shopping you are ALWAYS on a secure area (URL starting with HTTPS). You will remain in this secure zone for the entire checkout process.

If you have additional questions, please call us toll-free at 1-800-525-5764.